Module 5 check: Fact Find & Application Processing

Module 5 Check

Fact Find & Application Processing

From client intake to serviceability — the part of the platform you'll spend the most time in.

Part 1

Test your knowledge

Question 1

How do you get a second borrower's details into a joint fact find?

AEnter everything yourself, then invite them to review only

BInvite the secondary applicant so they can complete their own section

CIt's not possible — only one applicant per fact find

DAsk them to email their details as a PDF

▸ Show answer

Correct answer: B. Inviting the secondary applicant lets them log in and complete their own portion of the fact find directly.

Question 2

What does enabling fact find autosave protect against?

AClients seeing their own data

BLosing progress if a client doesn't submit before closing the browser

CDuplicate leads

DIncorrect lender selection

▸ Show answer

Correct answer: B. Autosave keeps in-progress fact find answers saved as the client goes, rather than only on final submission.

Question 3

What is the HEM calculator used for?

ACalculating household expense benchmarks for serviceability

BCalculating referral partner commissions

CEstimating property value

DScheduling meetings

▸ Show answer

Correct answer: A. HEM (Household Expenditure Measure) provides a benchmark expense figure used in serviceability assessments.

Question 4

What is Glass Guide used for in Effi?

AVehicle valuation

BDocument redaction

CTeam permission management

DSMS automation

▸ Show answer

Correct answer: A. Glass Guide integration is used to value vehicles, relevant for asset and lending calculations.

Question 5

What's the difference between a global lender and an enterprise lender?

AThere is no difference

BGlobal lenders are available platform-wide; enterprise lenders are specific to your business/panel

CEnterprise lenders can only be used once per year

DGlobal lenders require a separate login

▸ Show answer

Correct answer: B. Global lenders are shared across the platform, while enterprise lenders are configured specifically for your business's panel.

Question 6

What does the application page's 'linked loans' feature support?

AOnly a single loan per application

BMultiple loans and unlimited security properties linked to one application

CLinking loans across different clients

DAutomatically merging two applications into one

▸ Show answer

Correct answer: B. The application page supports multiple linked loans and unlimited security properties within a single application.

Part 2

Practice in your portal

Use practice leads, not live clients, for all of the tasks below.

1

Complete a practice fact find end to end

1. Start a new fact find for a practice client.

2. Invite a secondary applicant and have them complete their section.

3. Fill in household expenses and confirm autosave is capturing progress.

2

Build an application with linked loans

1. Create an application with two linked loans.

2. Add the relevant security properties.

3. Run the HEM calculator and a serviceability check on the application.

Passed the quiz and finished the tasks? Head back to your learning path and move on to the next module.

Back to Onboarding Course →

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