Check documents with Document Analyser and fraud detection

Catch expired ID, wrong dates and edited payslips before they reach the lender.

Who this is for: Brokers

What it checks

• Expiry dates on ID

• The right document type and date range (for example last month's payslip, the requested statement period)

• That documents match the right applicant

• Signs of tampering: edited figures, overlays, font changes, totals that don't add up, invalid ABNs

• Payslips from the same employer in different formats

Steps

1. Open the lead, go to Documents and click View Request.

   

2. Click Analyse with AI. (Your business can also run it automatically once the pack is 100% complete, or after Smart Fill.)

   

3. Review the results:

   Result	Meaning	What to do
   Passed	Valid and low risk	Nothing. It's renamed and filed.
   Warning	Minor issue or moderate risk	Review it
   Rejected	Expired, wrong type or period, or high fraud risk	Ask for a replacement

4. Hover over the shield icon to see the fraud score and the reasons, such as under-contributed super or an invalid ABN.

   

5. For a rejected document, read the rejection notes, confirm the issue and request a replacement. Only override a decision if you have evidence, and record why.

Good to know

• Costs $1 per document analysed, including fraud detection. No per-page charges.

• An admin switches it on in Settings > AI Detection. If it's off, the button is disabled.

• Escalate high fraud scores promptly.

Need a hand?

Email [email protected] and our team will get back to you.