Get back into Effi quickly if you鈥檝e forgotten your password, need a new code or are locked out.
Who this is for: Brokers, Enterprise admins, Referral partners
Log in
Go to broker.effi.com.au (or your business's own Effi web address).
Enter your email address and password and click Login, or click Log in with Microsoft if your business uses Microsoft sign-in.
Forgot your password
On the login page, click Forgot your password? Click Here.
Enter the email address you log in with.
Open the reset email (check junk if it's not there within a few minutes) and follow the link to set a new password.
If you sign in with Microsoft, reset your password through your organisation's Microsoft account instead.
Verify your mobile number
For security, everyone verifies their mobile with a one-time code (OTP) every 12 months.
Go to Profile.
Click Re-Verify and enter your mobile number.
Enter the code sent to your phone.
Didn't get a code?
Check the mobile number on your profile is correct, including the area code.
Wait a minute and request a new code. Codes expire quickly, so always use the latest one.
Check your phone can receive texts from short codes and unknown senders.
Locked out or haven't received your invite?
Team members: ask your business admin to check your user is active in Settings > User Management and resend your invite.
Admins: if you're locked out, email support with your name, business and the email you log in with.
Clients and referral partners: see the articles in For clients of a broker and For referral partners.
Need a hand?
Email [email protected] and our team will get back to you.